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Support

We apologize if you are having any difficulties with our online store. Below are answers to common questions. If you have a question not answered here, please Contact Us.

Help with ebooks:

When you purchase an ebook, you will have the option to immediately download the file from the confirmation page on our site. You will also receive two emails, one confirming your order, and a second email with a link to download the file if you'd like to download it from a different device or download at a later time. If you want to view previous orders without the confirmation link, please create an account vs checking out as a guest.

We offer two types of ebook files: ePub and Kindle.

Most people will use the ePub version. That is the standard ebook that will work on all devices except Amazon Kindles. If you are reading your ebook on a PC, phone, or tablet running Apple, Windows, or Android, or any device other than a Kindle reader (see list below), please purchase the ePub version. Please note, the Kindle app is not a Kindle device. 

If you primarily read ebooks on an Amazon Kindle, Kindle Fire, Kindle Paperwhite, Kindle Voyage, or Kindle Oasis, please purchase the Kindle version of the ebook. If you purchase the ebook from a device other than your Kindle, you may need to save the file and email it to your kindle.com email address associated with your Kindle device. The file may show up in your Docs folder/tab or in Books. If you want to be able to manage your Kindle ebook in your Kindle digital account on Amazon, we suggest you purchase directly from Amazon.com. We offer the Kindle version as a convenience for our customers who can only read Kindle files and who want to support military family organizations with their purchase.

Help with gift cards and discount codes:

To use a MilitaryFamilyBooks.com gift card or apply a discount code to your order, go to your shopping cart page (click the cart in the upper right corner), and click the Check Out tab. At checkout you will see a box on the right under your list of items to purchase. Type or copy/paste your discount code into that box and click Apply. Valid gift cards and discounts will be applied to your total.

Thank you for shopping at MilitaryFamilyBooks.com!